The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. They release a new version constantly, you can seehere. Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. There can also be a folder located at: /Users//Library/Application Support/ that can be causing the disconnect error. It might struggle to sync the Hue lights if your Mac or PC has a weak WiFi signal. Lots of users have reported that they have various issues with the Hue Sync Box. Aug 21, 2020 5:09 PM in response to i_rina. A forum where Apple customers help each other with their products. What if rolling back the upgrade doesnt do the trick? You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. 2. Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge. The Hue Sync Box is Unstable on Wifi/An Access Point, Solution: Connect the Hue Sync Box to a Less Cluttered Singal, 2. A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. Here's more details on how to do that - description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. The No. The Philips Hue . Then you can easily uninstall the latest version and install one of the older versions, and see if that helps. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It was plugged in HDMI 1 and now I've got it in HDMI 4 it's half working. When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. You can try these methods to see if they work. Thanks! But despite how solid the system is, you might run into some connection issues while using the system, whether its on the app or the physical box connected to your TV. PLease see my previous comment for more details. You also can keep the old installer files like Hue Sync Apps on your computer. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of You can open it by typing %appdata% in the taskbar. omissions and conduct of any third parties in connection with or related to your use of the site. I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). Looks like no ones replied in a while. Lets hop in! Your email address will not be published. I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. Your email address will not be published. Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. I don't get it. I have these issues as well. Can It Support Both?! This app allows you to do a lot of fun things, it is for both Mac and PC users. After doing that, heres how to do that on the three devices: Now that you have a better idea about the common issues with the software app, heres a quick look at some of the issues you might face when you connect to the physical box instead. New technology and new devices will always have some problems for many users. Users report issues with how the Hue Sync box connects to Wi-Fi and HDMI. If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. While they both can work together, you dont need one to run the other. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". If you havent done that yet, first install your Hue Bridge. When the connection is confirmed, tap Search . Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? So you can reinstall your previous version and uninstall your current version easily. Luckily, when it comes to connection issues, the majority of problems are caused by its means of connection, so you shouldnt have a hard time reconnecting to your lights if you dont have any hardware problems in the box or the lights. Hello, I am James Beetie and I am a bit of a self-confessed nerd! I bought a Hue Play Lightstrip that I mounted to the back of the monitor, and added a Hue Sync Box. Aug 25, 2020 7:50 PM in response to jdo_apple. I get no signal issues regularly since the latest update, and I have constant signal cutouts. Enter the password for your Wi-Fi network when prompted. Please ensure that the Hue Sync Box directly connects to your monitor or TV. For example, HDMI 1 could be the name of your gaming console. These are relatively new Hue products and still have to go through their growing pains. Create an account to follow your favorite communities and start taking part in conversations. All this fix does is force the Philips Hue app to repopulate its own data files. I got the same issue. The Hue app is the central control for all of your Hue devices on your smartphone. (Brightness Comparison), Philips Hue Motion Sensor Light Information (Green, Red, and Orange), 6 Ways to Fix Eufy Doorbell SYNC Button Not Working, Philips Hue Smart Plug: Everything You Need To Know. There are applications that claim to work on Smart TV's with this box however they do not work . This means that if your home has various Wi-Fi issues, your Hue Sync experience may also have Wi-Fi issues and not work as expected. I decided to record the issues on video, and what you see here are all within one day.I tried troubleshooting by:- Removing and reconnecting all HDMI cables from the Sync Box and all my devices (Apple TV, Chromecast, and PS4 Pro)- Making sure the HDMI cables aren't strained or twisted too much by the source- Upgrading HDMI cables between my devices to the Sync Box to AmazonBasics High-Speed 6 ft ones#philips #hue #syncbox #hdmi First, download the Hue Sync app for your iPhone, iPad, or Android device. However, the Hue Sync Box really needs that reliable connection. When lots of users have various problems, they dont know how to solve even if they do the various test. So have you ever felt like you want to step into the world of your favorite video game? How does this all work? Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). Help! Cmcruz32, User profile for user: The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. An example of data being processed may be a unique identifier stored in a cookie. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. Thick walls in old houses can also make getting a WiFi signal impossible in one corner of your home. All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. They work greatmost of the time. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. This is a very troublesome problem. If possible, we would also recommend updating the Philips Hue TV sync box. Is your Hue Bridge connected and added to the Hue app? Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. All postings and use of the content on this site are subject to the. Do Smart Plugs Catch Fire? 4. Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user:
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